FAQ
How do I order samples?
We do offer blank samples for a small shipping fee. Simply find the invitations you are interested in from our selection of products and click on the image. Click on "request a sample" link located top right of large view of image.
*Please keep in mind that these are generic samples. Some samples may come blank. Those that do include printing are only examples to show you how an item will look printed. Unfortunately, we are unable to print them with your personal wedding information or a specific ink color or font. See “How do I order proofs?” for this type of service*
How do I order proofs?
Distinct Designs and Bridal Stationery has invested in an Online Proof system where most of our invitations can be proofed online before ordering. We also understand that occasionally a customer will want a printed proof. The cost is $25.00 per proof and it will take 2-3 weeks to receive the proof. In order to receive a proof:
- Customize the invitation with the desired wording.
- Put a note in the special instructions area of your order that you would like a printed proof or if you prefer, contact us via phone with your order number ready.
- Submit the order.
- We will hold the order and print 1 proof and mail it to you for your review.
- When you are ready, contact us with approval to print the rest of the order.
- *Printed Proofs are not available for all invitations.
What type of printing do you use?
We use a process called thermography to print your order. Thermography is raised letter that you can feel.
How long does it take to receive my order?
It usually takes 2 - 4 business days to print your order. Shipping time is additional and depends on shipping method chosen. Shipping options include ground, 3 day, 2nd day and overnight delivery and can be selected after you enter your billing and shipping information. Please note: Any changes requested in the special instructions or if you request a proof, additional time will be needed to make the changes or set up your proof. Processing time starts only after you have approved your proof(s).
Return Policy
Your order is guaranteed to be free from defect in workmanship. We promptly replace orders at no charge if it is determined that we caused an error or for poor quality in workmanship. We ask that you proof your order carefully. Your order will be printed exactly as you have entered it. We cannot accept returns for items that are printed as per your specifications.
